DUE TO HIGH DEMAND THERE ARE CURRENTLY SHIPPING DELAYS. WE GREATLY APPRECIATE YOUR PATIENCE AND UNDERSTANDING.

FAQ

What are my Shipping Options?

USPS Standard Shipping
Shipping from the US and delivery within 11-20 business days - CA$29 or complimentary for all orders over CA$250. For orders not exceeding CA$500 value.

USPS Priority Shipping
Shipping from the US and delivery within 6-10 business days - $CA38.

USPS Express Shipping
Shipping from the US and delivery within 3-5 business days - CA$75.

 

All orders are shipped on business days (Monday-Friday, excluding major US holidays).

Orders shipped via USPS Standard and USPS Priority are processed and shipped in 1-2 business days depending on product availability. Orders shipped via USPS Express will be processed and shipped the same day if placed by 3 p.m. EST depending on product availability.

CUSTOMS DUTIES

Please note that shipping is from the United States. Local import duties and additional charge may be payable by you on receipt depending on the location of delivery. You are responsible for any import duties and clearance fees (where applicable) in your country and to check the duties and clearance fees with your local authorities. For more information please visit https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html.

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How do I return a BEAUTY IS LIFE Cosmetics product?

If you are not delighted with your purchase you may return it to us for a full refund, less any original shipping costs if applicable. Return shipping fees are not refundable.

RETURN PROCESS

All returns must be postmarked within 30 days of the purchase date. If items have been opened and tampered with, BEAUTY IS LIFE Cosmetics USA has the right to refuse full refund as these items are not able for resale.

To protect against package loss and to ensure prompt delivery, we recommend shipping your return package via insured FedEx or Canada Post. Please retain receipts and tracking information for your records.

Our Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address.

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How long will it take to receive a credit for my returned items?

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. Please contact the issuing bank for details. Please note that a refund can only be made to the payment method selected when placing the order.

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Your question was not answered or you would like a personal consultation? Please choose from the services below.

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PHONE

To speak with our customer service call 1.332.257.1836 (International rate). Available Monday-Sunday, 9 a.m. - 5 p.m. EST.

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EMAIL

Contact us by email.

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